NorthStar Box Solutions Refund and Return Policy

At NorthStar Box Solutions, we strive to ensure our customers are completely satisfied with their purchases. Please review our detailed refund and return policy below:

Order Processing and Delivery

Once your order is processed at our intermodal facility, it will be prepared for delivery. Please note that delivery will only proceed once the full balance of payment has been received.

We accept payments via bank transfer, with wire transfer as the most secure and preferred method. This ensures a reliable, fast, and traceable transaction process, allowing us to confirm payments quickly and schedule deliveries without delay.

If the balance of payment is not received by the scheduled date, your delivery may need to be rescheduled. In such cases, we will work with you to arrange a new delivery date that is most convenient for you.

Refund Policy

1. Condition for Refunds:
   • If the container delivered to you is in unsatisfactory condition, you are eligible for a full refund. The refund will be processed immediately upon verification of the container’s condition.
   • The container must be inspected upon delivery, and any issues must be reported to our customer service team within 48 hours to qualify for a refund.
2. How to Request a Refund:
   • To request a refund, please contact our customer service team via email or phone with details about the condition of the delivered container. Provide any necessary evidence, such as photos or descriptions of the issues.
   • Our team will review your request and respond within 24hrs with instructions on the next steps.
3. Processing Refunds:
   • Once your refund request is approved, the refund will be issued promptly through the original payment method. Please note that refunds are handled by our main office, and our agents in the field do not process refunds directly.
   • The processing time for refunds may vary depending on your payment method and financial institution.

Return Policy

1. Eligibility for Returns:
   • Returns are only accepted if the container is delivered in a condition that does not meet our quality standards. This includes structural damage, significant dents, or other major defects.
2. Return Process:
   • If you need to return a container, please contact our customer service team within 48 hours of delivery to initiate the return process. They will provide instructions on how to return the container.
   • The container must be in its original condition, with no additional damage incurred after delivery, to be eligible for a return.
3. Return Shipping:
   • The cost of return shipping will be covered by NorthStar Box Solutions if the return is due to the container’s unsatisfactory condition.
   • Our team will coordinate the return shipping process to ensure a smooth and hassle-free experience.

Additional Information

1. Payment Confirmation:
   • After making a payment, please email us the confirmation of payment to ensure your order is processed without delays.
   • Once we receive the payment, we will update your tracking information so you can stay informed about the delivery status of your container.
2. Customer Support:
   • If you need any more help or clarity regarding your order, payment, or our policies, please don’t hesitate to reach out to our customer service team. We are here to assist you and ensure a positive experience with NorthStar Box Solutions.

Contact Information

For any further assistance, clarification, or to initiate a refund or return, please contact us:

• Email: info@northstarboxsolutions.store
• Customer Service: (916) 360-8518

Thank you for choosing NorthStar Box Solutions. We appreciate your understanding and look forward to serving you.